Frederick Smith, founder, chairman, president, and CEO of FedEx, unveiled the news today that FedEx is employing multiple Relay robots at its TechConnect repair center in Collierville, TN and a FedEx Office store in Manhattan. Mr. Smith made the announcement and showed off a Relay robot during a presentation to a group of student researchers at the University of Memphis.
FedEx’s TechConnect center, which offers repair and refurbishment of business technology equipment, currently has seven Relay robots operating in the facility. FedEx's Relay robots have nicknames like Lil' Rico, Falcon, and Area 51. Relay delivers items to technicians in less than a minute within the repair center, which does hundreds of thousands of repairs per year.
A few weeks back, the company's first public-facing Relay robot was deployed into a FedEx Office location in Manhattan. Customers interact with Relay when bringing in mobile devices to be fixed and the robot then delivers those devices to a repair technician on site.
This announcement is an exciting step forward for Savioke. Not only does it connect us to one of the most innovative companies in the world but it demonstrates Relay’s flexibility in indoor delivery solutions across a wide range of industries and uses.